Customer Satisfaction
Your satisfaction is of utmost importance to us! If you feel something in your order has been shipped incorrectly be sure to contact us as soon as possible.
Return any item that did not end up working out for you (exclusions apply, see note below), in new condition, within 30 days of the delivery date. A credit will be issued to your account/credit card or applied to your exchange, minus shipping costs and restocking fee of 10% of product. After this date the manufacturers’ warranty applies. Regular shipping charges apply on all returns and exchanges. Additional oversized charge will be applied to any XL or Large size kennels that are returned or exchanged. Please see instructions for returning merchandise listed below.
If you purchased from one of our authorized dealers and it is an issue other than manufacturers warranty, please contact them directly for the return/exchange.
Please note that we do not permit the return or exchange of the following products:
- Special orders and/or products that are custom configured to your specifications (this includes customized vent patterns)
- Products sold “as is” or “seconds”
- Used or not “new” condition
- Any kennel altered by consumer
You may want to insure all returned goods for the full retail price. We cannot be responsible for items which are damaged or lost in shipment when being returned. Returns should be shipped via UPS/FedEx or insured
Have questions or need help? e-mail rufflandkennelscustomercare@gmail.com or LiveChat
Return/Exchange Form
Text Exchange or Refund
Replacement items that are in stock should reach you within 2-3 weeks. The appropriate credit or refund will be issued when your return is processed.Item was:Purchased by me via website – RuffLandKennels.comPurchased via distributorAction to be taken.ExchangeRefund
Note: The type of refund will be determined by the payment method used for the original purchase. If your exchange items are more expensive, someone from Ruff Land will contact you to update the payment.Comments & SubmitComments
Reporting Damaged Goods or Lost Shipment
Please email us in case of damaged or lost shipments.
Your Privacy is Protected
Protecting your personal information and privacy is very important to us. We hate spam! Ruff Land Kennels does not sell or rent out our customers’ names, addresses or email addresses to anyone. We send out email notifications on shipments, products, special promotions, etc. from time to time.